Data protection


(As of: May 2020)

Protecting your data is very important to us at Bettmer. Therefore, we have prepared the following key information for you.

Information on data protection in accordance with Article 13 GDPR

Controller, right to information and right to object

By getting in touch with us (Controller: Bettmer GmbH, In der Niederwiese 2, 65474 Bischofsheim), you transmit personal data to us (e.g. your name, address, telephone number, email address etc.). We store and process this personal data for the respective purpose which has been specified within the framework of the statutory provisions. In principle, any details are provided by you on a voluntary basis. So-called mandatory fields mark the details which are essential for the performance of the contract in the respective individual case. You may object to the storage and processing of your personal data at any time without incurring any additional costs for this other than the transmission costs in accordance with the basic tariffs. We would also be happy to provide you with information about the personal data concerning you which we store at any time. You may revoke your consent at any time. If you object to the further use of your data for advertising purposes, wish to receive information about the data which is stored or wish to have the data erased or rectified, it is sufficient to communicate these wishes to:

Bettmer GmbH
Ludwig Kimmig-Deck
Data Protection Officer
In der Niederwiese 2
65474 Bischofsheim

or send an email to: datenschutzbeauftragter@bettmer.de.

You also have the right to lodge a complaint with the responsible supervisory authority for data protection

The Hesse Commissioner for Data Protection, Gustav-Stresemann-Ring 1, 65189 Wiesbaden.

Purposes of data storage and processing

  1. Orders, registration and catalogue requests
  2. Erasure
  3. Internet

1) Orders, registration and catalogue requests:

For orders/registrations, you provide us with your personal data:

  • Address data (surname, first name, company, postal address)
  • Contact data (telephone and fax number, email address)
  • Where applicable, payment data for orders (your bank details for the SEPA direct debit payment type)

We process this personal data for the following purposes:

  • Order processing: In connection with this, we pass on your address data to processing partners (e.g. printing companies), the parcel service and/or manufacturers/wholesalers for shipping the order to you. We also pass on your email address to the parcel service so it can inform you about the exact delivery time.

  • The legal basis for the use of personal data for contract performance purposes is Article 6 (1) a) and b) GDPR and, for the purposes of compliance with commercial and tax law, the legal basis is Article 6 (1) c) GDPR.

  • Advertising: Within the framework of your capacity as our customer, we use your address and contact data for our own advertising purposes. For example, we send you catalogues and email newsletters or contact you by telephone. We do not use your fax number for advertising purposes. We pass on your postal address to third parties for advertising purposes within the legally permissible framework. We do not pass on your telephone number, fax number and email address to third parties for advertising purposes. You may object to the use and/or transfer of your data for advertising purposes at any time. We use a mathematical/statistical scoring procedure with your address, order and credit rating data to determine which of our own advertising material we send you at which time intervals. You may object to the use of a scoring procedure for advertising purposes at any time.

    The legal basis for the use of personal data for marketing purposes is Article 6 (1) f) GDPR.

    Where appropriate, we also use addresses made available to us by third parties, e.g. from publicly accessible sources or addresses from partner companies.

    Data protection information for customers whose addresses have been made available to us by a third party and who are to be informed as follows pursuant to GDPR: Your address data comes from the company for which address and website details can be found in the address field under “Data source”. On the basis of the balancing of interests in accordance with Article 6 (1) f) GDPR, it processes your address data and selection features for the purposes of direct company advertising and the verification and supplementation of the address records of other companies. You may object to the future use of your data for these purposes. You can find more information and the contact details of the data protection officer on the company’s website.

  • Credit check and collection: We reserve the right to carry out a credit check for orders, in particular for high order values, goods for which there is suspicion of fraud and orders placed by new customers in order to prevent bad debt losses. For this purpose, we use address, order and payment data from affiliated companies (Saalfrank Qualitätswerbeartikel GmbH, Gutenbergstraße 7 – 9, 97526 Sennfeld; WV Werbetopshop GmbH, In der Niederwiese 2, 65474 Bischofsheim), as well as external credit agencies (Creditreform Wiesbaden Hoffmann & Nikbakht KG, Adolfsallee 34, 65185 Wiesbaden; Creditreform Würzburg Polyak KG, Martin-Luther-Str. 2, 97072 Würzburg). Credit decisions are made on an individual basis by our employees and do not result from automated processes. For the purposes of their credit checks, we provide affiliated companies (Saalfrank Qualitätswerbeartikel GmbH, Gutenbergstraße 7 – 9, 97526 Sennfeld; WV Werbetopshop GmbH, In der Niederwiese 2, 65474 Bischofsheim) with your address, order and payment data. Insofar as you do not meet your payment obligations arising from our deliveries, after carrying out our reminder process, we forward our receivables for collection to a collection company (Creditreform Wiesbaden Hoffmann & Nikbakht KG, Adolfsallee 34, 65185 Wiesbaden; Creditreform Würzburg Polyak KG, Martin-Luther-Str. 2, 97072 Würzburg; Atradius Collections B.V., Opladener Straße 14, 50679 Cologne). In connection with this, we also pass on your address, order and payment data.

    The legal basis for the purposes of credit checking is Article 6 (1) f) GDPR.

  • Services: We use your address and contact data to contact you for service purposes.

    The legal basis here is Article 6 (1) a) and b) GDPR.

2) Erasure

We erase personal data 1 month after achieving the purpose of processing at the latest insofar as a longer retention period is not required by law (e.g. tax and commercial law).


3) Internet


Encryption

For your security, we encrypt all data transmission between you and us using TLS (Transport Layer Security). This end-to-end encryption prevents your data from being intercepted or read by third parties. This is, above all, important in public, unencrypted, Wi-Fi networks. You can recognise the encryption via the padlock symbol in the browser and “https://” in the address bar of your browser.

Web server logs

Each time you access a webpage, usage data is transmitted by your browser and stored in server log files. The datasets stored in this way contain the following data: date and time of the access; name of the webpage which is accessed; ID of the system environment and web server; identification of whether HTTPS was used; the request status code; the name and port of the application server involved; IP address; unique visitor ID (hash value of time stamp and random string); IDs for the traceability of online marketing campaigns; if you have logged in and/or you place an order: shop customer number, order number; search terms entered in the free text field and the search result; information on shopping basket activities; referrer URL (source URL from which you accessed the websites); the data quantity which has been transmitted; the response time; version information about the browser which is used. We use the data collected in the server log files for error analysis, reviewing advertising success (order number), sending advertising emails when shopping baskets are abandoned (shop customer number; insofar as you have provided your consent to receive advertising newsletters), technical optimisation of our websites, analysis in the event of cyber attacks and performance monitoring to ensure your shopping experience is fast and free from errors. Subsequently, we store your IP address in a pseudonymised format in order to be able to specify the IP address which was used for the purchase to the law enforcement agencies in the event of fraud and to prevent cyber attacks. The pseudonymised IP address is traced back to the clear text IP address with the involvement of our company data protection officer.

Cookies

Cookies are small text files which are stored on your device and help us to recognise you in the large volume of requests. They feature an expiry date and are automatically erased after expiry. Cookies we save on your device cannot be read by third parties. In principle, we distinguish between cookies for analysis purposes and cookies which enable shopping functions.

Analysis cookies

We endeavour to optimise our online marketing measures in the broadest sense using our analysis cookies. This enables us to collect information about our visitors’ activities on our shop pages in an anonymised manner. This makes it possible for us to analyse weaknesses and problems in order to optimise our online shop for you. It also allows us to review the success of advertising measures (for example, we evaluate whether our shop visitors found our shop via a Google advert or a price search engine) and to optimise the shop usability (here, we analyse, for example, whether our visitors use the quick search function to find products or search via the categories). The data we collect in this manner helps us to trace our visitors’ click behaviour on our shop and therefore enables us to improve the shop continually. We store all this data in an anonymised format and solely on our own servers in Germany. This data is not transmitted to third parties. Nevertheless, you can still object to the collection of the following data by clicking the following link: Unique visitor ID (hash value of time stamp and random string); IDs for the traceability of online marketing campaigns; if you have logged in and/or you place an order: shop customer number, order number; search terms entered in the free text field and the search result; information on shopping basket activities. An opt-out cookie is set by clicking on this link, which prevents the transmission of your data in the future.

Function cookies

Most shop functions, e.g. the shopping basket process or the wish list, only work with cookies. Cookies are generally only stored on your computer for the duration of your visit to our website. We store some cookies for a longer period than the visit duration and this enables shop functions, such as the items which have been viewed most recently or items which are currently in the shopping basket. You can, of course, also object to the storage of our function cookies (find out how to do this in the following section “Enable or disable cookies”). However, this means you can no longer make purchases on our online shop.


Enable or disable cookies


In Chrome:

More information on Chrome

  1. Open Chrome on your computer.
  2. Click on the “More” symbol at the top right for Settings.
  3. Click on Advanced at the bottom.
  4. Under “Privacy and security”, select the Site settings option.
  5. Click on Cookies.
  6. You can do the following here:
  • Allow cookies: Activate the switch next to “Blocked”.
  • Disable cookies: Deactivate “Allow sites to save and read cookie data”.

In Firefox:

More information on Firefox

Block cookies for one specific website (Firefox)

In order to block the cookies for a website, follow these steps:

  1. Open the website for which you wish to block cookies.
  2. Right-click somewhere on the page and select the “View Page Info” entry in the context menu.
  3. In the “Page Info” window, go to the “Permissions” section.
  4. Under “Set Cookies”, remove the tick by “Use Default”.
  5. Change the setting to “Block”.
  6. Close the “Page Info” window.
  7. Delete all cookies which this website has already saved in Firefox.

Display a list of blocked cookies (Firefox)

This is how to get a list of websites for which you have blocked the setting of cookies:

  1. Click on the menu button and select “Options”.
  2. Select the “Privacy” section and go to the “History” area there.
  3. In the “History” selection list next to “Firefox will”, select the option: “Use custom settings for history”.
  4. In the Accept cookies from sites line, click on the “Exceptions...” button.
  5. The “Exceptions - Cookies” dialogue box opens and displays a list of websites with blocked cookies.

Block cookies for all websites (Firefox)

Block the setting of cookies for all websites with these steps:

  1. Click on the menu button and select “Options”.
  2. Select the “Privacy” section and go to the “History” area there.
  3. In the “History” selection list next to “Firefox will”, select the option: “Use custom settings for history”.
  4. Remove the tick next to “Accept cookies from sites”.
  5. Close the options (the about:preferences tab). When you do so, all the changes you have made will be saved automatically.

In Internet Explorer:

More information on Internet Explorer

Disable cookies for all websites in Internet Explorer

Disable all cookies in IE

  1. Click on the “Extras” tab under the search bar. Then select “Internet options”.
  2. Switch to the “Privacy” tab. If you wish to block all cookies, you must drag the slider right to the very top. Confirm the settings by pressing “OK”.

Disable cookies for specific websites in Internet Explorer

  1. Click on the “Extras” tab under the search bar and open “Internet options”.
  2. Open the “Privacy” tab and click on “Sites”. Enter the URL of the website for which you wish to disable cookies. Confirm by pressing “Block” and then “OK”.

In Microsoft Edge

More information on Microsoft Edge

  1. Open the Microsoft Edge browser.
  2. Click on the symbol with three dots “...”
  3. Click on “Settings”
  4. Click on “View advanced settings”
  5. You can now allow or block all cookies
  6. The third option is just blocking cookies from third-party providers. If you visit websiteblahblah.com which, for example, displays advertising, then cookies are also stored by these advertising companies. These cookies can be disabled.

In Opera

More information on Opera

  1. Open settings [Alt]+[P]
  2. Privacy and security
  3. Cookies
  4. Where applicable, “Manage exceptions” (to adjust the cookie settings for particular websites / for each website)

You can control how cookies are managed in Opera with the cookie settings. The acceptance of all cookies is the default setting.

  • Allow cookies/keep local data (recommended).
  • Allow all cookies (default setting).
  • Only allow cookies for the site I am visiting / block third-party cookies and website data.
  • Cookies from third-party providers and other servers outside the domain visited by you will be declined and blocked.
  • Never accept cookies / block data storage for websites.
  • All cookies are declined and blocked.
  • Keep local data only until you quit your browser.